With the explosion of social channels, it’s hard to keep up with all that is being said about your company and products across the social web. True Social Businesses are managing this challenge with salesforce.com’s Radian6 platform. Radian6 enables you to listen, measure and engage with your customers across the social web.
CoreMatrix can help you realize the power of the comprehensive Radian6 platform:
- Manage your brand - listen to what people are saying, find out what’s important to your customers, then adapt your strategy
- Build your sales pipeline - generate leads by listening to what the market and your customers’ needs are and address them
- Enhance your customer service - engage real-time to address customer needs and concerns and strengthen your customer relationships
- Resolve customer issues - identify issues and solve them on any channel, using automation for case assignments and escalation
- The Radian6 platform integrates seamlessly with Salesforce - bridging the gap between the social web and your CRM system
Listen, measure and engage with your customers across the social web.