Monitoring and managing your presence in the social web is a business imperative. You need to be aware and respond to comments and questions about your brand and your products, but this can be an overwhelming task to manage. Salesforce for Twitter and FaceBook changes all of this.
Salesforce for Twitter and FaceBook enables you to search and monitor Twitter and FaceBook real-time—within Salesforce. Create cases, contacts and leads from Tweets and FaceBook wall posts. Monitor information and join conversations, all from within Salesforce.
Our Salesforce to Social Integration service enables you to reap the benefits of Salesforce for Twitter and FaceBook. All of the functionality of these social apps is integrated with Salesforce, allowing you to more effectively manage, track and respond to all interactions with the added benefit of the history being captured in the lead or contact record within Salesforce.
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Listen, measure and engage with your customers across the social web.