Customer, partners, colleagues—everyone is using social media in some form today. Are you connected?
- Want to solve problems?
- Have an idea for a new product?
- Need to collaborate with colleagues?
- Need to respond to a customer complaint?
- Want to retain and grow customers?
Fewer and fewer people are going to corporate websites or relying on email to get answers to questions or get information. Instead, they are going in droves to social media sources like Facebook, Twitter, and Linkedin, among others. If your company is not there with them, collaborating, providing answers, communicating real-time, you need to get there, fast.
Developing a Social Strategy
Integrating social media technologies and strategies into your business model is no longer an option, it’s a business imperative. Having a Twitter account and a Facebook page is not enough. An integrated social strategy can differentiate your company, make it more efficient and get the business results you desire.
Become Social. Connect Your Customers and Your Company. Experience Counts…CoreMatrix Can Help.
- What’s your strategy for using public social media?
- Are you using a private social network within your company?
- How will your company evolve to become social?
CoreMatrix offers a comprehensive set of services that can help companies achieve the promise of the becoming social. We can help you connect with your customers and break down the silos and divisions internally to optimize your collaboration internally.
As a long-time salesforce.com valued partner, with over 1,400 implementations, we’re positioned to help companies evolve. We’re experts on the salesforce.com suite of cloud offerings. We can help you evolve your Sales Cloud and Service Cloud with the newest salesforce.com social tools like Chatter as well as other social media.
Integration
Integrating Salesforce with Social Media
Social media can be integrated with Salesforce technology to track customers across call center and social media contacts, determine consumer sentiment and influential customers, build a profile of individual customers, or track marketing campaigns by age or gender, for example.
Social media data can be integrated with the Service Cloud to develop a customer profile that includes Facebook, Twitter and LinkedIn accounts, along with a history of interactions with the customer.
Exciting things are on the horizon for Salesforce users with salesforce.com’s recent acquisition of Radian6. Radian6—a complete platform to listen, measure and engage with your customers across the entire social web—will be integrated with salesforce.com technologies in the near future. Stay tuned.
Chatter
Chatter – The best way to collaborate at work
- Collaborate privately and securely
- Follow people, information, and groups
- Share files and status updates
Work more efficiently and closely with your colleagues on your own private and secure social network — Chatter. Where updates on the people, projects, and data that matter most are automatically pushed to you.
CoreMatrix can help you evaluate your business’s goals, processes, people, and infrastructure and suggest tips and best practices to roll out Chatter, increase user adoption, and discover how to uniquely harness the power of Chatter for a more efficient and productive work environment.
To learn more about how Chatter can help your company, email us at info@corematrix.com
