CoreMatrix Systems is a recognized leader in the Software-as-a Service (SaaS) industry with a specific focus on Salesforce.com's Customer Relationship Management (CRM) suite of applications.

Job Description

As a Project Manager, your primary focus will be leading a team of consultants in enabling customers to adopt, use and successfully deploy salesforce.com. You will bring a strong blend of skills and experience in both business analysis and project management. You will function as a trusted advisor to the customer steering board, project management and project delivery team. You will be engaged at senior / executive levels in providing recommendations and proactive best practice advice through all phases of the implementation life cycle.

Responsibilities

The successful candidates’ responsibilities will include the following:

• Manage high visibility and strategic accounts, ensuring 100% customer satisfaction and success with CoreMatrix.
• Lead a business analysis and requirements track / team, providing direction to and mentoring other business analysis resources.
• Provide prompt and complete resolution to issues, aligning both business and technical considerations.
• Provide proactive best practice guidance to the customer's steering board, project and management teams.
• Act as a client advocate within CoreMatrix.
• Serve as an escalation point of contact for client issues, pro-actively leading issues through to resolution.
• Provide timely account status reporting to both customers and CoreMatrix management.
• Engage with customer business owners to drive customer success and optimization of the application.
• Proactively identify and implement application solutions and enhancements.
• Share best practices with team members to enhance the quality and efficiency of the CoreMatrix consulting team, contributing to the knowledgebase.
• Serve as a Subject Matter Expert (SME), in related functional and technical areas
• Establish strong relationships with clients, partners and internal resources (e.g. sales, co-workers, management).

Required Skills/Experience

• B.S. in Business, Computer Science, Software Engineering, MIS or equivalent work experience.
• Background and experience gained in top-tier consulting organizations Strong client-facing consultative skills, able to act as a customer advocate.
• Five to ten years of experience managing external client projects in positions of increasing responsibility in the delivery of business consulting, systems development, and systems integration.
• Knowledge of enterprise systems, CRM, SFA, and ERP.
• Willingness to travel (Approximately 50%).

Desired Skills/Experience

• A year or more of hands-on experience with the salesforce.com requirements gathering and customization.
• Completion of several salesforce.com projects in lead business analysis and project management roles.

Salary commensurate with experience.

 

Qualified individuals should send their resumes to:

Mary Keller
Director, Human Resources
CoreMatrix Systems LLC
877-CRM-2120
mkeller@corematrix.com