CoreMatrix is a leading provider of consulting services related to the design, implementation, adoption and support of On-Demand Software Solutions for mid-sized to Fortune 500 companies. With industry specific solutions and experience gained from over 1,000 CRM projects, CoreMatrix is dedicated to helping customers extract more value from their CRM applications enabling them to quickly improve productivity and see a faster return on their investment.
Experience to help you succeed.
• Over 1,000 CRM projects
• Top consulting partner for salesforce.com
• Industry expertise and best practices
• Global implementations and roll-outs
• Experts in user adoption techniques
• Change management expertise
• Experience with complex data migrations and integration to 3rd party applications
• Extensive knowledge of salesforce.com platform and suite of products
CoreMatrix was founded in 2002 by former Siebel Systems veterans, with over 45 combined years working with mid-market and enterprise customers who were looking to deploy CRM solutions. CoreMatrix understands there are many factors that determine the success or failure of a CRM project. Too many CRM consulting firms and customers as well, believe CRM is a technology only solution and fail to address the other important aspects of CRM projects. A majority of the failed CRM projects placed too much emphasis on the technology challenges and not nearly enough on issues such as user adoption, change management, business processes, and executive involvement, training and on-going support. At CoreMatrix, we clearly understand all the key issues that need to be addressed in order to have a successful CRM project.
Dedication to 100% customer satisfaction.
CoreMatrix has an absolute devotion to customer satisfaction, professionalism, respect, and a goal-oriented commitment to deliver quality services with honesty and integrity. These core values define who we are as a company, and are integral to our role as a trusted adviser to our clients. With every project, the CoreMatrix team is focused on five main principles:
• Rapid Deployment
• Reduced implementation time and cost
• 100% user adoption
• Faster ROI & cost savings through improved sales, marketing and service productivity
• Responsiveness to customer needs
